ISO 20000-1:2018 is a standard that specifies the requirements for an organization’s service management system (SMS). It provides a framework for managing and improving the quality of IT services delivered to internal or external customers. The standard is designed to ensure that the service provider meets customer requirements, manages risk, and continuously improves its service delivery.

The benefits of ISO 20000-1:2018 certification include:

1. Improved service quality: The standard helps organizations improve the quality of their services and meet customer expectations by providing a framework for service delivery.

2. Greater efficiency: By establishing an SMS, organizations can streamline their service delivery processes, reduce errors, and eliminate waste.

3. Increased customer satisfaction: Certification to the standard demonstrates an organization’s commitment to delivering high-quality services and meeting customer needs, which can improve customer satisfaction and loyalty.

4. Improved risk management: The standard provides a structured approach to risk management, enabling organizations to identify and mitigate risks that could impact service delivery.

5. Competitive advantage: Certification to the standard can provide a competitive advantage by demonstrating to customers, stakeholders, and partners that the organization is committed to quality and continuous improvement in service delivery.

6. Better alignment with business goals: The standard helps organizations align their service delivery with their business objectives, ensuring that IT services support the overall goals of the organization.

Overall, ISO 20000-1:2018 certification can help organizations achieve more effective and efficient service delivery, improve customer satisfaction, and gain a competitive advantage in the market.